Data Deletion

Aivatika provides appointment booking and customer communication software to healthcare and service businesses. You can request deletion of your data at any time, and we act on it within 30 days.

If you are a business using Aivatika

• Sign in to your dashboard.
• Go to Settings and select Delete Account.
• Confirm the request.

Your business profile, connected WhatsApp Business Account link, contacts, templates, conversations and booking records are permanently deleted within 30 days. Disconnecting your WhatsApp Business Account does not by itself delete data already stored — use the steps above, or write to us.

If you are a customer who messaged a business

Email support@aivatika.com from the address linked to your booking, or send the word DELETE from the WhatsApp number you used. Include the name of the business you contacted so we can locate the right records.

We remove your contact record, conversation history and booking details within 30 days and confirm once it is done. Because the business you contacted is the controller of that data, you may also ask them directly.

What gets deleted

Name, phone number, email address, conversation history, booking records and any stored profile information. Anonymised, aggregate statistics that cannot identify you may be retained. Records we are legally required to keep are retained only for as long as the law requires, and are deleted afterwards.

Checking on a request

Reply to the confirmation email, or write to support@aivatika.com quoting the date of your original request.