Refund Policy
Last Updated: 27 August 2026
What this covers
This policy covers subscription fees paid to Aivatika for use of the platform. It does not cover the messaging charges Meta bills directly to your WhatsApp Business Account, which are outside our control and follow Meta's own terms.
Trial and cancellation
You can evaluate the platform before paying, and you can cancel at any time from your account settings. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for.
When we refund
- You were charged after cancelling, or charged twice for the same period.
- The platform was unavailable for an extended period through our fault, and you were unable to use it.
- You were charged in error.
In these cases we refund the affected amount in full. Write to us within 30 days of the charge.
When we generally do not refund
- A period that has already been used.
- An account suspended for a breach of our Terms of Service.
- Charges billed by Meta for message delivery.
- Outcomes that depend on how your customers respond — we provide the software, not a guarantee of bookings.
If your situation sits outside these lists, write to us anyway and we will look at it on its merits.
How to request one
Email support@aivatika.com from the address on your account, with the charge date and amount. We respond within 3 working days. Approved refunds are returned to the original payment method and typically appear within 5 to 10 working days, depending on your bank.